Updated as of September 8, 2026
Visiting Media Privacy Policy
This Privacy Policy describes how Visiting Media LLC (“Visiting Media,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with our websites, products, services, events, communications, communities, and other business activities that reference this Privacy Policy (collectively, the “Visiting Media Services”).
This Privacy Policy applies to personal information that Visiting Media collects about individuals in connection with the Visiting Media Services (“you,” “your,” or “User”). Visiting Media processes User data for its own business purposes, including operating our business, communicating with customers and prospective customers, hosting events, and providing customer support. Certain information that Visiting Media processes in providing the Visiting Media Services may also be subject to the applicable customer agreement.
This Privacy Policy does not apply to products, services, websites, or content provided by third parties that maintain their own privacy notices.
Click on the links below to jump to each section:
- Personal Information We Collect
- How We Use Personal Information
- Cookies and Similar Technologies
- How We Disclose Personal Information
- Location of Personal Information
- How We Protect Personal Information
- Your Rights and Choices
- Children’s Privacy
- Retention of Personal Information
- Changes to This Privacy Policy
- Contact Us
- Additional Information for Individuals in the European Economic Area (EEA), United Kingdom, and Switzerland
Personal Information We Collect
We collect personal information when you interact with Visiting Media, including when you visit our website, communicate with us, request information, attend an event, subscribe to our communications, or use our products and services.
The personal information we collect depends on how you interact with Visiting Media. The categories of personal information we collect generally include:
Information You Provide. You may provide personal information directly to us, including when you:
- Contact us through our website or by email;
- Request a demonstration or additional information;
- Register for an event or webinar;
- Subscribe to newsletters or other communications;
- Create or manage an account for our products or services;
- Communicate with our sales, customer success, or support teams.
This information may include your name, business contact information, organization or employer, job title, account information, billing and transaction information, communications with us, and any other information you choose to provide.
Information We Collect Automatically. When you visit our website or use our services, we may automatically collect certain information about your device and how you interact with our websites and services.
This may include your IP address, browser and device information, operating system, pages visited, referring websites, usage information, diagnostic information, and information collected through cookies and similar technologies.
Information We Receive from Other Sources. We may receive personal information from business partners, customers, event organizers, publicly available sources, marketing providers, referral partners, and other third parties to support our business operations and improve our services.
How We Use Personal Information
We use your personal information to operate, provide, and improve our products and services. Our purposes for using personal information include:
- Provide Our Products and Services. We use your personal information to provide and deliver our products and services, process transactions, manage accounts, provide customer support, provide content hosted on external platforms, deploy other hosting and backend infrastructure, and fulfill our contractual obligations.
- Operate, Support, and Improve Our Products and Services. We use your personal information to measure usage, analyze performance, troubleshoot issues, provide support, manage tags, distribute and optimize traffic, improve existing products and services, and develop new features and functionality.
- Communicate with You. We use your personal information to communicate with you about our products and services, respond to your inquiries, provide customer support, send administrative notices, and, where permitted by law, provide marketing and promotional communications.
- Marketing and Business Development. We use your personal information to market and promote our products and services, manage events and webinars, evaluate prospective business relationships, and better understand the interests of our customers and prospective customers. We may build and enrich profiles about you using your email address, name, or other personal information you provide, as well as personal information obtained from other sources or publicly available information about you, such as third-party social network profiles. We may use these profiles to better provide our services and, where permitted by law, for remarketing and behavioral targeting.
- Protect Our Business and Users. We use your personal information to maintain the security of our systems, detect and prevent fraud, abuse, and unauthorized activity, enforce our agreements, and protect the rights, property, and safety of Visiting Media, our customers, and others.
- Comply with Legal Obligations. In certain circumstances, we use or retain personal information to comply with applicable laws, regulations, legal processes, and other lawful governmental requests.
- Purposes for Which We Seek Your Consent. We may ask for your consent to use your personal information for a specific purpose, and we will explain that purpose at the time we request your consent.
We and our authorized service providers use cookies and similar technologies to recognize your browser or device, operate and improve our website and services, understand how our website and services are used, enhance your experience, and, where permitted by law, support our marketing activities.
For more information about the cookies and similar technologies we use, including how you can manage your preferences, please see our Cookie Policy.
How We Disclose Personal Information
Information about our customers, website visitors, and other individuals is an important part of our business, and we are not in the business of selling personal information to others. We disclose personal information only as described in this Privacy Policy.
We may disclose personal information in the following circumstances:
- Affiliates. We may disclose personal information to our affiliated companies, including Visiting Media Corp., where necessary to support our business operations, including billing, finance, tax administration, customer support, internal administration, and other operational purposes.
- Service Providers. We disclose personal information to trusted service providers that perform services on our behalf, such as cloud hosting, customer relationship management, communications, analytics, event management, payment processing, security, and technical support. These providers may access personal information only as necessary to perform services on our behalf and are contractually required to protect it.
- Customers and Business Partners. We may disclose personal information to customers, business partners, or other organizations where necessary to provide our products and services, fulfill contractual obligations, respond to your requests, or participate in joint business activities.
- Corporate Transactions. If Visiting Media is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
- Legal Requirements and Protection of Rights. We may disclose personal information where we believe doing so is necessary to comply with applicable law, legal process, or governmental requests, to enforce our agreements, protect the rights, property, or safety of Visiting Media, our customers, or others, or to investigate or prevent fraud, security incidents, or other unlawful activity.
- With Your Consent. We may disclose personal information for other purposes when you direct us to do so or otherwise provide your consent.
Location of Personal Information
Visiting Media is headquartered in the United States, and our affiliates and service providers operate in the United States and other countries. Depending on how you interact with Visiting Media, your personal information may be processed or accessed in countries other than your own.
When we transfer personal information internationally, we do so in accordance with applicable data protection laws and implement appropriate safeguards where required.
How We Protect Personal Information
At Visiting Media, we are committed to protecting the security and confidentiality of personal information. We design our systems and business processes with security and privacy in mind.
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These safeguards include access controls, encryption where appropriate, monitoring, employee training, vendor oversight, and security policies and procedures.
We maintain an information security program designed to protect personal information throughout its lifecycle and regularly review and improve our security practices.
When appropriate, we may request information to verify your identity before responding to requests relating to your personal information.
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your personal information.
- Withdraw your consent where processing is based on your consent.
- Opt out of marketing communications or, where applicable, certain advertising activities.
To exercise your privacy rights, or if you have questions about how Visiting Media processes your personal information, please contact us using the information provided in the Contact Us section of this Privacy Policy. We will respond to your request in accordance with applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications. You can also manage your cookie preferences as described in our Cookie Policy.
Please note that some personal information is necessary for us to provide certain products, services, or features. If you choose not to provide certain information, or request that it be deleted, you may be unable to use some of our products or services.
Children’s Privacy
Visiting Media’s website, products, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to Visiting Media, please contact us using the information provided in the Contact Us section of this Privacy Policy.
Retention of Personal Information
We retain personal information for as long as necessary to provide our products and services, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations (including tax, accounting, and other legal requirements), resolve disputes, enforce our agreements, or as otherwise communicated to you.
How long we retain specific personal information varies depending on the nature of the information, the purpose for which it is used, applicable contractual commitments, and legal requirements. When personal information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our data retention practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this Privacy Policy and, where required by applicable law, provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to contact us regarding our privacy practices, please contact us at privacy@visitingmedia.com.
Additional Information for Individuals in the European Economic Area (EEA), United Kingdom, and Switzerland
The following additional information applies to individuals located in the European Economic Area (EEA), the United Kingdom, and Switzerland.
Legal Bases for Processing. Where required by applicable law, Visiting Media processes personal information only where we have a lawful basis to do so. Depending on the circumstances, these legal bases may include:
- Performance of a contract;
- Compliance with a legal obligation;
- Our legitimate business interests, provided those interests are not overridden by your rights and interests; or
- Your consent, where required by law.
Your Privacy Rights. Subject to applicable law, you may have the right to:
- Access your personal information;
- Correct inaccurate personal information;
- Request deletion of your personal information;
- Restrict or object to certain processing;
- Request portability of your personal information; and
- Lodge a complaint with your local data protection supervisory authority.
To exercise your privacy rights, please contact us using the information provided in the Contact Us section of this Privacy Policy.
International Transfers. Visiting Media is headquartered in the United States. Where personal information is transferred outside the EEA, the United Kingdom, or Switzerland, we implement appropriate safeguards in accordance with applicable data protection laws.
For more information regarding international data transfers, please contact us using the information provided in the Contact Us section of this Privacy Policy.
SMS privacy policy
We will use the information we obtain in connection with our SMS/text messaging in accordance with this SMS/Text Notification Privacy Policy. We collect the following personal information about you in the context of our text messaging program: your name, mobile phone number, and texting preferences (opt-ins and opt-outs). We use this information to manage our text messaging program, including to send you text messages. Your wireless carrier may collect data about your wireless device usage, and its practices are governed by its own policies. We take measures to protect your sensitive personal information but cannot guarantee its security in transit or storage. This SMS/Text Notification Privacy Policy is part of the Visiting Media Privacy Policy, above. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.
Use of Intercom Services
We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.