The latest in our TrueTour™ X feature series details a brand-new RFI gateway built as an add-on feature, loading directly into the TrueTour X platform. TrueTour’s RFI gateway will provide hospitality companies a syndicated way to effortlessly capture leads, deliver property details and respond with custom-built TrueTour experiences and bespoke proposals.

If you haven’t read our blog post about this next version of TrueTour, called “TrueTour X,”catch up on our most exciting features coming this year! The industry hasn’t seen technology like this before: a cutting-edge, game-changing platform with a fresh user interface and features you’ve been asking for (and some you probably never thought possible).

One of those incredible features is an RFI system built right into TrueTour. TrueTour™ X will include an entire RFI (request for information) platform, greatly improving upon website ‘info request’ forms and many over-complicated RFP platforms.

Customers always take advantage of the “path of least resistance” when selecting a hotel/resort to work with. Seeking to improve customer experience and increase conversion rates and booking speeds, TrueTour™ X focuses on putting the customer journey first. Customers and event prospects need to make quick decisions; simplifying their buying process makes it easy for them to say “yes” to your property and proposal. Foregoing rigorous RFP submission processes respects your prospects’ scarcity of time and level of urgency, which decision-makers are commonly bound to.

Using TrueTour X, it’s possible to meet busy customers’ needs in many ways, integrated RFI gateways/forms being one of them. You’ll be able to generate custom RFI forms for use on a website, at trade shows as a sign up form, as a gateway to capture leads above TrueTour Experiences, social media ads, QR codes and link forms directly into PDFs, flip books and other sales and marketing materials! Leads flow from your RFI capture network directly into your TrueTour customer leads inbox, existing CRM, email and/or SMS feed.

WHY TRUETOUR’S RFI GATEWAY?

If you already have an RFP/RFI platform, you may wonder “what makes TrueTour X’s RFI gateway better than the rest?” It’s what happens after the lead fills out a streamlined form which provides your team with an edge above the competition.

Taking it a step further, we’re speeding up your response times automatically, which multiplies conversion rates and help you capture actionable data early. Based on your lead’s RFI entries, TrueTour X generates a personal reply message and custom TrueTour™ experience (sales packet), sends it to your lead and thanks them for their inquiry letting them know that you’ll be in touch soon. A new customer lead then shows up in your TrueTour™ dashboard, pushing an email, sms or report notification to you, from which you can instantly reply to the customer, even if you’re nowhere near your desk!

As the customer engages with their custom TrueTour experience, TrueTour’s AI capabilities begin to generate a lead score, providing you with powerful insights before you even schedule a meeting. Your entire sales team will be able to make more educated sales decisions and sell more efficiently based on these lead scores, available in real-time on their TrueTour dashboard.

This data can syndicate directly with your current CRM platform, so your team sees a complete picture of your prospects, customers and accounts, ensuring each valuable detail is accounted for.

Next week, we’ll dive deeper into all of the incredible advancements coming to TrueTour X’s brand new user dashboard. It will change the way sales teams across the world streamline and syndicate their sales and marketing experiences, with live insights and engagement data made instantly actionable.

Interested to learn more? Leave your questions and comments about this new RFI gateway below, and head to our TrueTour X in-depth blog post to vote for your favorite new feature!