Marketing • May 28, 2025
AI in Hospitality: Visiting Media’s Perspective on Empowering Sales and Marketing Talent with Advanced Technology
By Visiting Media
In an industry defined by human connection, the rise of artificial intelligence (AI) is often met with equal parts excitement and caution. At Visiting Media, we believe the future of hospitality isn’t about man versus machine—it’s about man with machine. AI isn’t replacing hospitality professionals; it’s equipping them with smarter tools to do what they do best: create exceptional experiences.
1. AI Is the Future of Hospitality Sales Enablement
Hospitality sales teams face a daily grind of outdated tools, disjointed systems, and manual workflows. Meanwhile, guest expectations—fueled by AI-powered travel planning tools—are evolving at record pace. A recent study found that 39% of U.S. travelers already use generative AI, and nearly half of them rely on it to plan their trips. That means sales teams are no longer competing just with other hotels—they’re competing with AI itself.
Our response? Make AI your teammate.
Visiting Media’s immersive selling platform is already helping customers save up to 400+ hours per salesperson annually by reducing manual workload. With AI-enhanced features in the works like smart content recommendations, automated follow-ups, and dynamic virtual tour generation, we’re doubling down on making every salesperson more efficient and more effective. The result: faster response times, deeper personalization, and conversations across guest and planner journeys that hit the mark every time.
2. AI Can Bridge the Training and Staffing Gap
Staffing shortages are still a reality across the hospitality industry, with employment levels 12–15% below pre-pandemic norms. At the same time, training demands have grown by 40%. The gap between experience and execution is wider than ever.
AI can help close it.
We’re working to integrate AI-powered onboarding and real-time coaching directly into our platform—enabling new hires to ramp faster and seasoned professionals to continuously level up. With tools like intelligent FAQs, automated content surfacing, and skill-based learning modules, sales teams can get the guidance they need, exactly when they need it.
And because Visiting Media already provides hospitality-specific success support and training, layering AI into that framework means one thing: truly personalized enablement that scales.
3. AI Must Be Human-Centered to Succeed
The real power of AI in hospitality lies not in automation, but in augmentation.
We design our tools to reflect how real hospitality professionals work. That means technology that complements human intuition—not competes with it. Whether it’s an AI assistant helping a sales rep find the best-performing wedding venue asset, or a booking engine autonomously tapping into brand-aligned content, our goal is the same: elevate the guest experience without compromising the human touch.
As AI agents begin to play a bigger role in booking and personalization, the immersive content behind those decisions matters more than ever. That’s why Visiting Media is building solutions that ensure your brand experience isn’t lost in translation—no matter how the guest journey evolves. We see our partnerships with other hospitality tech companies such as Cvent as essential in bringing out the best of best-of-breed tooling.
From the Backend to the Front Line: What’s Coming Next
According to our SVP of Engineering, Bob Williams, we’re actively advancing AI capabilities from backend asset enrichment to customer-facing intelligence. Here’s a preview of what’s on the horizon:
- Personalization engines that tailor proposals in real time
- Natural language asset search to quickly surface what reps and planners need
- Dynamic virtual tour generation for faster, more customized responses
- Predictive engagement insights that guide follow-ups and reveal booking intent
- Automated asset tagging and discoverability to make content instantly usable
- Summary extraction to help reps highlight the right features quickly (e.g., “3D tour of king-bed suites with dining and conference facilities”)
These aren’t just ideas—they’re part of our roadmap for 2025 and beyond.
Final Word: AI Built for Hospitality, by Hospitality
AI is only as powerful as the people it supports. At Visiting Media, we’re not building generic tools for broad industries. We’re building intelligent solutions by hospitality professionals, for hospitality professionals.
Because we believe when hospitality meets innovation, magic happens.
Marketing • May 28, 2025
AI in Hospitality: Visiting Media’s Perspective on Empowering Sales and Marketing Talent with Advanced Technology
By Visiting Media
In an industry defined by human connection, the rise of artificial intelligence (AI) is often met with equal parts excitement and caution. At Visiting Media, we believe the future of hospitality isn’t about man versus machine—it’s about man with machine. AI isn’t replacing hospitality professionals; it’s equipping them with smarter tools to do what they do best: create exceptional experiences.
1. AI Is the Future of Hospitality Sales Enablement
Hospitality sales teams face a daily grind of outdated tools, disjointed systems, and manual workflows. Meanwhile, guest expectations—fueled by AI-powered travel planning tools—are evolving at record pace. A recent study found that 39% of U.S. travelers already use generative AI, and nearly half of them rely on it to plan their trips. That means sales teams are no longer competing just with other hotels—they’re competing with AI itself.
Our response? Make AI your teammate.
Visiting Media’s immersive selling platform is already helping customers save up to 400+ hours per salesperson annually by reducing manual workload. With AI-enhanced features in the works like smart content recommendations, automated follow-ups, and dynamic virtual tour generation, we’re doubling down on making every salesperson more efficient and more effective. The result: faster response times, deeper personalization, and conversations across guest and planner journeys that hit the mark every time.
2. AI Can Bridge the Training and Staffing Gap
Staffing shortages are still a reality across the hospitality industry, with employment levels 12–15% below pre-pandemic norms. At the same time, training demands have grown by 40%. The gap between experience and execution is wider than ever.
AI can help close it.
We’re working to integrate AI-powered onboarding and real-time coaching directly into our platform—enabling new hires to ramp faster and seasoned professionals to continuously level up. With tools like intelligent FAQs, automated content surfacing, and skill-based learning modules, sales teams can get the guidance they need, exactly when they need it.
And because Visiting Media already provides hospitality-specific success support and training, layering AI into that framework means one thing: truly personalized enablement that scales.
3. AI Must Be Human-Centered to Succeed
The real power of AI in hospitality lies not in automation, but in augmentation.
We design our tools to reflect how real hospitality professionals work. That means technology that complements human intuition—not competes with it. Whether it’s an AI assistant helping a sales rep find the best-performing wedding venue asset, or a booking engine autonomously tapping into brand-aligned content, our goal is the same: elevate the guest experience without compromising the human touch.
As AI agents begin to play a bigger role in booking and personalization, the immersive content behind those decisions matters more than ever. That’s why Visiting Media is building solutions that ensure your brand experience isn’t lost in translation—no matter how the guest journey evolves. We see our partnerships with other hospitality tech companies such as Cvent as essential in bringing out the best of best-of-breed tooling.
From the Backend to the Front Line: What’s Coming Next
According to our SVP of Engineering, Bob Williams, we’re actively advancing AI capabilities from backend asset enrichment to customer-facing intelligence. Here’s a preview of what’s on the horizon:
- Personalization engines that tailor proposals in real time
- Natural language asset search to quickly surface what reps and planners need
- Dynamic virtual tour generation for faster, more customized responses
- Predictive engagement insights that guide follow-ups and reveal booking intent
- Automated asset tagging and discoverability to make content instantly usable
- Summary extraction to help reps highlight the right features quickly (e.g., “3D tour of king-bed suites with dining and conference facilities”)
These aren’t just ideas—they’re part of our roadmap for 2025 and beyond.
Final Word: AI Built for Hospitality, by Hospitality
AI is only as powerful as the people it supports. At Visiting Media, we’re not building generic tools for broad industries. We’re building intelligent solutions by hospitality professionals, for hospitality professionals.
Because we believe when hospitality meets innovation, magic happens.