The Problem

Properties are currently challenged on multiple fronts: operating efficiently with smaller teams while communicating at a distance, all without missing a beat. Limited presentation and virtual site inspection capabilities can truly hurt sales. Properties with robust virtual touring capabilities will significantly outperform as customers flock to immersive solutions.

Our Solution

Sales enablement with TrueTour takes salesperson capabilities to a whole new level, whether in person, on the phone, or via email and messaging platforms. Any on-property user — from front desk to catering to event teams and beyond — can create highly personalized multi-media experiences by selecting any combination of content, designed for a specific customer. Add a personal audio greeting and unique proposal documents for a personalized touch. Act fast with real-time engagement alerts. Templates streamline your most popular sales materials, adding in custom elements as a last step just before delivery.

Property Benefits
  • Create custom immersive experiences for each lead with your own personalized voice messages
  • Receive engagement alerts when someone opens and engages with your proposals
  • Create embed codes, links and integrations to infuse immersive visuals in your email signature, throughout your website, social profiles, RFP system, PDFs, capacity charts and more

My experience working with Visiting Media so far has been amazing… TrueTour helps our company achieve its objectives by really streamlining the process.

Nicolette Impastado

Smiling business woman in office elevator

Content Creation, Training and Integration Made Easy

TrueTour™ has a proven track record of improving sales speed, selling efficiency, revenue per customer, promoting room upgrades and driving incremental revenue in ways previously not possible. Your success manager engages every step of the way, from planning your shoots through launch and integration. Robust property-level immersive sales training is included in our service. We’ll pair you up with a Success Manager that will work with your property to train your salespeople and stay involved to help you maximize your return on investment.

Your 360° and 3D content will integrate into your website and proposal tools. We will also syndicate this content to TripAdvisor, Google, Synxis, Cendyn (Salesforce) and many additional locations. Every time you have a remodel, we reshoot content for free. When you grow your team, our trainers will upskill each new user with on-demand or asynchronous learning.

“We have had great feedback from our clients and have been able to convert multiple catering bookings directly linked to our virtual tour experience. The entire process has been GREAT! From our initial conversation with Visiting Media up to now each interaction has been extremely professional. Visiting Media has allowed our hotel to be on the cutting edge with sales technology and enabled us to “sell” with an advantage.”
Michael Munroe | Director of Sales & Marketing  |  Hyatt Regency

Customer Success Journey

Our Customer Success Managers are your partners in the property launch process. From kickoff to planning to content capture and team training, the entire journey is handled by experts with attention to detail. Lean on their immersive selling expertise and you can be confident each of the properties in your portfolio will be launched based on corporate expectations and goals.

1 Kickoff Call & True Tour App Delivery

Your kickoff call maps out your project plan, begins your scheduling process and sets coordinated goals to meet your KPI requirements. While your content is being captured, you can immediately start using your TrueTour™ platform to begin sharing and integrating your current content.

2 Content Capture

With our content creators in 5 continents, we schedule and coordinate content capture to get your 360s, 3D, CGI and traditional content produced smoothly. Our content experts will work to thoroughly prepare for a seamless and beautiful shoot.

3 Ongoing Training & Support

You receive extensive one-on-one training for all team members across your property. With live trainings and asynchronous learning resources, you can receive best practices and continued learning with every new feature and platform innovations.

4 Integrate Immersive Content onto Websites, Proposals and More

Studies show an 18x increase in ROI when customers view immersive visuals early in their buying cycle. We integrate across major RFP/RFI platforms, in PDFs, on websites, in presentation platforms, and anywhere you can share a link in order to maximize your marketing impact. (link) View our integrations.

5 Use Your TrueTour™ Platform When Selling

We teach your teams how to create custom virtual site experiences for every client, leverage templates, conduct site inspections in person and at a distance, update clients’ proposals at any time, and view actionable analytics and engagement data.

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