We’re consistently looking for data from our customers on usage of their sales tool and returns they’re seeing on their investment with us. We gather this data through surveys and analytic metrics on an ongoing basis, reading every response and taking their input to heart.
Recent reports are in, and TrueTour is providing some incredible ROI metrics and conversion results for our customers!
Return on Investment
Properties who follow Visiting Media’s full integration and usage recommendations — email signature/website/proposal integration, active use of the tool to take virtual site inspections with prospects, full organizational training with our expert support coaches, and more — are seeing tremendous results.
Those who follow our best practices are reporting return on investment anywhere from $40,000 (wedding venues and boutique event facilities) to $1,000,000+ (luxury destination resorts) on additional won business they wouldn’t otherwise have closed without their TrueTour platform. For customers who integrate TrueTour throughout their online presence, on their website, in proposals, shared directly with customers, in email signatures, and use it consistently when communicating, selling and booking events and lodging, the TrueTour™ platform can pay for itself over and over again.
Other customers are reporting an increase in proposal conversions averaging around 20-35% with direct active use with customers. Compounding that success across your organization through your entire relationship with Visiting Media can make a world of difference.
TrueTour™ Platform Satisfaction
Satisfaction ratings on the technology and tool itself consistently show 4.5/5 to 5/5 results. With a pre-pandemic renewal rate at 98%+, and very high customer renewal rates throughout 2020 and 2021, property-level salespeople as well as corporate decision-makers naturally see how essential virtual selling platforms are in order to help customers explore and view their spaces while staying safely socially distanced. This ensures continued future bookings and upgrades.
Customers have adapted to virtual experiences at warp speed, and will forever desire a user-friendly virtual experience to shop and compare lodging and event spaces. TrueTour delivers on that need.
The relationships with Visiting Media support coaches continue to keep customers satisfied. Users share overwhelmingly 9/10 and 10/10 average satisfaction ratings with their dedicated support coach. From initial onboarding, troubleshooting, expert recommendations and customizing their virtual site inspection journeys, the support coach commitment represents our dedication to your success.
Our goal at Visiting Media is to provide the one-to-one personal relationship with your Support Coach so you get to know them on a first name basis, as if they were a member of your own marketing team. They’re there to ensure the success of your platform and ensure your goals are met with our data-backed, tested-and-true virtual optimization recommendations.
Ready to discover how TrueTour can amplify your virtual experiences and increase your return on investment? Contact our sales team today to schedule a demo and learn more!
For current TrueTour customers:
Participate in our survey process now. Leave us feedback via our customer survey and let us know your firsthand experience! Remember to provide suggestions and ideas, many of which are implemented and shape our platform and service to you! We read every survey and take your insights to heart.