How can we help you?
Knowledge Base
Self-service support. Type in your Q, we’ll A it for you.
Contact a Human
Sometimes it’s nice to just pick up the phone and talk about it.
Schedule Photography
Members can complete & submit this handy online form.
For Our Members:
Your TrueTour® Checklist
For our members, here are the steps to follow after signing up.
Meet your personal Visiting Media Happiness Specialist. We’ve taken support to the next level.
You aren’t expected to do this by yourself! When you sign up to become a member, we introduce you to your own personal member of our Happiness Team dedicated to answering your questions, introducing you to your dashboard, and helping you get your TrueTour® set up. Think of us as an extension of your marketing team.
Let’s schedule stunning new content.
Visiting Media Pro and Community Members receive stunning original and ongoing 360° photography and Matterport 3D-modeling as part of your membership plan. To plan for your photo session, we’ll have you review this Photoshoot Checklist and complete this shot list request form. Your Happiness Team specialist will assist you every step of the way to schedule, prepare and upload your new content to your TrueTour.
Set up your TrueTour®.
We’ll introduce you to your member dashboard and show you step-by-step how to upload content to your brand new TrueTour®.
- Determine your target audience; where do you plan to use your TrueTour?
- Upload everything you want to share (photos, videos and more!)
- Set your TrueTour menus. Together, we’ll help you create an exciting and immersive customer experience.
Add your TrueTour® to websites and profiles.
TrueTour® can live anywhere – embed TrueTour® on your website, Facebook Fan Page and online profiles and industry directories. Paste your TrueTour embed code into any profile or listing you own. This is great for your traffic, and potential customers will be drawn more easily to your listing.
Need help integrating your TrueTour®? We’re here for you!
Examples of embedded TrueTours®:
Share TrueTour® actively with your potential customers.
TrueTour® is a powerful virtual brochure and marketing sales tool for you to USE. In addition to placing it strategically (see step 4 above), we are here to help expand your sales tools arsenal!
- Present your TrueTour® from your phone or tablet during your next presentation.
- Share your TrueTour® to Facebook and Twitter, and engage social audiences.
- Text your TrueTour® to a potential customer right on the spot.
- Create a fun SMS Campaign, including a text call to action on all off and online marketing materials.
- Add your TrueTour® to your email signature.
- Feature your TrueTour® at your next trade show.
- Have a blast with VR viewers (ask us about the Visiting Media virtual reality dome!)
- Remember to show TrueTour® to potential customers to help them at the critical buying decision opportunities.
We are here as your personal Visiting Media Happiness Specialist to train, guide, inspire and nudge when needed. Frankly, not taking advantage of TrueTour® engagement and marketing tips is missing a huge opportunity. We are eager to help, and we’ll even provide you with regular “success audits” to suggest personalized recommendations just for your business.
Stick around & hang out with us.
While we think we’re pretty fun to hang out with, we also think it’s worth it to your team to take advantage of our expertise. We offer a valuable resource of marketing tips, tricks and strategic solutions to you as part of your membership.
- Get invited to special events with featured experts and our team, attend monthly Virtual Happy Hour webinars and find out about live Facebook and Instagram events.
- Receive our weekly email newsletters for members, sharing articles, tips, tricks and valuable insights.
- Join the conversation on your favorite Visiting Media social hub.