How can we help you?
Knowledge Base
Self-service support. Type in your Q, we’ll A it for you.
Contact a Human
Sometimes it’s nice to just pick up the phone and talk about it.
Schedule Photography
Customers can complete & submit this handy online form.
For Our Customers:
Your Launch Checklist
For our customers, here are the steps to follow after signing up.
Meet your personal Customer Support Specialist. We’ve taken support to the next level!
You aren’t expected to do this by yourself! Just after you sign up, we introduce you to your own personal member of our Customer Support Team dedicated to answering your questions, introducing you to your dashboard, and helping you get your TrueTour® set up. Think of us as an extension of your marketing team. Also, be sure to look for our weekly emails introduce fun blog posts, educational articles and new TrueTour® features and tips! We strongly recommend that you sign all of your sales team up for our newsletter!
Let’s schedule your first immersive photo session!
Visiting Media customers enjoy original and ongoing HD 360° photography and 3D-modeling as part of your customer package. To plan for your photo session, please review this Photoshoot Prep Checklist and complete this shot list request form. Your support specialist will assist you every step of the way to schedule, prepare and eventually upload your new immersive content to your TrueTour Presentation APP.
Let’s get you trained!
Now that your first round of immersive content is about to go live, it’s time to get you ‘schooled’ on all things TrueTour™! Use the ‘Getting Started with Visiting Media‘ section in our knowledge base to learn about each TrueTour™ feature, how to use the TrueTour™ APP when presenting and selling your property and how to integrate TrueTour™ experiences onto websites. Don’t hesitate to contact us if you have questions or would like to set up a one-on-one training call!
- Determine your target audience; where do you plan to use your TrueTour?
- Upload everything you want to share (photos, videos and more!)
- Watch videos to learn each TrueTour™ feature and function!
Add immersive content to websites, profiles and applications!
Use your TrueTour® APP as a content management system (iCMS) to deliver immersive experiences onto any website, profile and most applications. Using TrueTour’s® powerful sharing tool, create code for pop up modals and embed scrips; easily choose what content to show inside each experience (and what to hide) creating unique presentations all powered by the same TrueTour® APP! Generate QR codes for print ads, quick links for emails and to integrate immersive visuals onto .pdf’s, capacity charts and more!
Need help integrating your TrueTour®? We’re here for you!
Examples of embedded TrueTours®:
Use your TrueTour™ to present and sell your property!
TrueTour® is a powerful presentation and selling tool designed exclusively for the hospitality industry. Here are a few ways you can use this tool each and every day to improve sales speed, revenue per sale and selling efficiency!
- Use your TrueTour® during your next presentation, site tour, outside sales meeting or trade show.
- Use your TrueTour® to give a virtual site inspection via screen share, then send this experience to the customer!
- Text content inside your TrueTour® to a potential customer right on the spot. This works great during phone selling, trade shows and when face to face with your customer.
- Create immersive experiences using your TrueTour™ and deliver them to social media and during email marketing.
- Add your TrueTour® to your email signature.
- Introduce TrueTour® to your web team and show them how to use it to create immersive experiences that can be displayed throughout your website!
- Have a blast with VR viewers (ask us about the Visiting Media virtual reality dome!)
- Integrate TrueTour® links onto .pdf’s, RFP systems, capacity charts, and emails.
We are here to train, guide, inspire and nudge you when needed. Frankly, not taking advantage of TrueTour® engagement and marketing tips is missing a huge opportunity. We are eager to help, and we’ll even provide you with regular “success audits” anytime you’d like!
Lower your membership rate!
If you’re happy with us, be generous and tell other businesses and influencers about the TrueTour program. Introduce us via email and we’ll offer an educational TrueTour demo. You get 5% off of your membership fee for each of your industry friends who join us… FOREVER!
Know someone who’d like TrueTour? Introduce us here.
Stick around & hang out with us.
While we think we’re pretty fun to hang out with, we also think it’s worth it to your team to take advantage of our expertise. We offer a valuable resource of marketing tips, tricks and strategic solutions to you as part of your membership.
- Get invited to special events with featured experts and our team, attend monthly Virtual Happy Hour webinars and find out about live Facebook and Instagram events.
- Receive our weekly email newsletters for members, sharing articles, tips, tricks and valuable insights.
- Join the conversation on your favorite Visiting Media social hub.