How can we help you?
Knowledge Base
Self-service support. Type in your Q, we’ll A it for you.
Contact a Human
Sometimes it’s nice to just pick up the phone and talk about it.
Schedule Photography
Customers can complete & submit this handy online form.
For Our Customers:
Your Launch Checklist!
For our customers, here are the on-boarding steps to follow after signing up.
On-boarding call with your personal Customer Support Specialist. We’ve taken support to the next level!
You aren’t expected to do this by yourself! Just after you sign up, we introduce you to your own personal member of our Customer Support Team dedicated to answering your questions, introducing you to your custom built TrueTour™ dashboard, and helping you launch your TrueTour™ APP! Think of us as an extension of your marketing team.
Use the field below to sign up your salespeople for our customer newsletter and receive weekly tips, support and education on how to get the most from your Visiting Media investment!
During your on-boarding call we will:
- Introduce you to your customer built TrueTour™ and TrueTour™ dashboard pre loaded with your content!
- Show you how to control what shows up inside your TrueTour™ APP by adjusting content and settings in your dashboard.
- Train you how to use your TrueTour™ APP to present and deliver content to your customers when selling.
- Prepare you for your first immersive photo shoot and get you excited about the power of immersive content!
Let’s schedule your first immersive photo session!
Visiting Media customers enjoy original and ongoing HD 360° photography and 3D-modeling as part of your customer package. To plan for your photo session, please review this Photoshoot Prep Checklist and complete this shot list request form. Your support specialist will assist you every step of the way to schedule, prepare and eventually upload your new immersive content to your TrueTour Presentation APP.
Let’s get you trained! How to use your TrueTour™ when selling.
Now that your first round of immersive content is about to go live, it’s time to get you ‘schooled’ on all things TrueTour™! Use our online Knowledge Base and the ‘help icon’ located inside each section in your Visiting Media dashboard! Don’t hesitate to contact us if you have questions or would like to set up a one-on-one training call!
- Where and with whom do you plan to use your TrueTour? The most common applications include phone and email sales, screen share presentations, property site tours, trade shows and in presentations and proposals.
- Based on your list of TrueTour™ applications, use your Visiting Media dashboard to load and adjust content inside your TrueTour™ APP so you have everything you need to present and sell!
- Turn on valuable data capture, tracking, re-targeting and engagement feedback features. Explore our Knowledge Base to learn how or contact us!
Add immersive content to websites, profiles and applications!
Your TrueTour™ APP is a powerful immersive content management system (iCMS) delivering blended immersive experiences onto any website, profile and most applications. Using TrueTour’s™ powerful sharing tool, create code for pop up modals and embed scrips; easily choose what content to show inside each experience (and what to hide) creating unique presentations all powered by the same TrueTour™ APP! Generate QR codes for print ads, quick links for emails and to integrate immersive visuals onto .pdf’s, capacity charts and more!
Be sure to ask us to clone your TrueTour™ and create a copy for use on websites; ask us why! Need help integrating your TrueTour™? We’re here for you!
Examples of integrated TrueTour™ content:
Use your TrueTour™ to present and sell your property!
TrueTour® is a powerful presentation and selling tool designed exclusively for the hospitality industry. Here are a few ways you can use this tool each and every day to improve sales speed, revenue per sale and selling efficiency!
- Use your TrueTour® during your next presentation, site tour, outside sales meeting or trade show.
- Use your TrueTour® to give a virtual site inspection via screen share, then send this experience to the customer!
- Text content inside your TrueTour® to a potential customer right on the spot. This works great during phone selling, trade shows and when face to face with your customer.
- Create immersive experiences using your TrueTour™ and deliver them to social media and during email marketing.
- Add your TrueTour® to your email signature.
- Introduce TrueTour® to your web team and show them how to use it to create immersive experiences that can be displayed throughout your website!
- Have a blast with VR viewers (ask us about the Visiting Media virtual reality dome!)
- Integrate TrueTour® links onto .pdf’s, RFP systems, capacity charts, and emails.
We are here to train, guide, inspire and nudge you when needed. Frankly, not taking advantage of TrueTour® engagement and marketing tips is missing a huge opportunity. We are eager to help, and we’ll even provide you with regular “success audits” anytime you’d like!
Lower your membership rate!
If you’re happy with us, be generous and tell other businesses and influencers about the TrueTour program. Introduce us via email and we’ll offer an educational TrueTour demo. You get 5% off of your membership fee for each of your industry friends who join us… FOREVER!
Know someone who’d like TrueTour? Introduce us here.
Stick around & hang out with us.
While we think we’re pretty fun to hang out with, we also think it’s worth it to your team to take advantage of our expertise. We offer a valuable resource of marketing tips, tricks and strategic solutions to you as part of your membership.
- Get invited to special events with featured experts and our team, attend monthly Virtual Happy Hour webinars and find out about live Facebook and Instagram events.
- Receive our weekly email newsletters for members, sharing articles, tips, tricks and valuable insights.
- Join the conversation on your favorite Visiting Media social hub.