This is an exciting announcement for our associates, customers, and partners! Visiting Media has just obtained Level I Global Support Certification at HotelTechReport, the leading hospitality tech search platform.

This recognition speaks volumes about our strong support team, consisting of dedicated members under the leadership of Lucas Willett, our Director of Customer Support. Our support system provides a comprehensive suite of online resources to guide users, from a searchable help center to online training videos, and a detailed implementation roadmap. An efficient ticket management system addressing and resolving every issue promptly — all part of a transparent process, multi-channel, and multilingual approach.

Moreover, we commit to our customers’ success. We ensure this by constantly monitoring customer satisfaction and success through NPS surveys, QBRs, and performance reporting. These practices allow us to gauge our customers’ progress while sharing industry best practices to improve their experience.

“Here at Visiting Media, we like to be in the weeds with our customers so we’re able to anticipate needs and wants before the customer thinks to ask. I founded this company on a simple principle: help people. We practice this every day through living out our core company values. Two that actively relate to our customer support are Customer Experience Focused and Solutions Driven. We have a world-class Customer Support team which lives and breathes these values, truly embodying what it means to be customer focused.” 

Ben Powers – CEO and Founder of Visiting Media

“The Visiting Media team has put a lot of emphasis and thought into how they deliver great support to customers and then continue to coach them throughout the customer lifecycle.”

Hotel Tech Report co-founder Adam Hollander.

Read the full announcement on Hotel Tech Report

Want to learn more about Visiting Media’s solutions? Request a demo today!