VISITING MEDIA + Hyatt
Visiting Media is proud to be a global partner with Hyatt and the strategic immersive technology partner and approved immersive content creator for the brand. We are inspired by our shared commitment, which has led to many ground-breaking innovations. To date, our partnership has led to many world firsts and are honored to continue refining how the industry drives revenue for years to come. We want to continue and accelerate this shared growth.
Moving into 2025 as we expand our partnership, we are most excited about our deepening real-time interaction with Hyatt teams, ensuring a strong alignment with Hyatt global sales, franchise, distribution, marketing and brand teams to deliver solutions that are unique to Hyatt.
We are excited to develop Hyatt-specific APIs to distribute assets across brand.com, call centers, GSO and Regional sales teams, Hyatt’s booking engine/Prive, third-party channels such as the Cvent CSN, and beyond. Together we are committed to delivering exciting automations, replacing costly manual processes, truly connecting Hyatt property teams with automation and selling efficiencies.
Trusted by Hyatt Brands
New Agreement with Hyatt to Elevate Sales Across the Americas Managed Portfolio
Powered by SalesHub™, Visiting Media’s staple platform, this solution is the first API that seamlessly integrates immersive visuals like 3D and 360° and redefines how they are managed and distributed across Hyatt’s portfolio.
Immersive Asset Production
Visiting Media is Hyatt’s approved immersive asset (includes several variants of 3D, 360°, Virtual Reality and Computer Generated Imagery) production partner for Hyatt managed hotels which accommodates Hyatt’s compliance standards. Visiting Media agrees to include unlimited indoor 3D content creation to all Hyatt hotels using SalesHub as part of their SalesHub service. Visiting Media agrees to, at Vendor’s own expense, continue building new technology to enhance/adjust/augment immersive assets to ensure that they meet Hyatt’s brand standards today, and into the future.
Hyatt’s SalesHub Tech Stack – The Big Picture!
SalesHub, used by Hyatt property teams, automatically syncs with the Hyatt Hospitality Cloud instance, delivering valuable sales materials and data to Hyatt.com, call centers and by mid-2025, regional sales teams, worldwide sales, delphi and other key industry channels (think Cvent, OTA’s etc.)!
Property Level BUDGET Guidance
Hyatt Properties Using TrueTour™
Currently on TrueTour? As of January 1, 2025, Hyatt is asking all hotels migrate to the new Visiting Media platform and explore SalesHub as a powerful next step in their immersive selling journey. Hyatt has negotiated an extremely discounted rate for managed and franchised hotels to make this accessible to migrate by the end of 2025 or when your renewal is set to commence.
Recommendations for New Visiting Media Customers
Hyatt strongly recommends all full-service and luxury hotels, as well as select service properties with more than 2,000 sq ft of event space, activate SalesHub.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com.
Budget Guidance Recommendations
Select Service Hotels
- SalesHub Software
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Integration Capabilities
Full Service & Luxury Hotels
- SalesHub Software
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Integration Capabilities
Hyatt HIC Activation Project
As part of our partnership, Hyatt is activating the Hyatt Inclusive Collection properties to the SalesHub software at the property level. With a deep emphasis on streamlining at-property and above-property selling and distribution potential, the Hyatt Inclusive Collection will be premiering best-in-class immersive sales capabilities and leveraging first-of-its-kind technology to maintain a competitive edge! The SalesHub software is Hyatt approved selling enablement software for Managed hotels globally.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
Hyatt Luxury Full Service/Select Service Activation Guidelines
As part of our partnership, Hyatt is strongly recommending full service properties to activate the SalesHub software at the property level, those with 2k+ in event space, and those with extensive rooms and suite/villa categories! All select service properties with over 2,000 sq ft of meeting space should strongly consider SalesHub. The SalesHub software is the Hyatt approved selling enablement software for Managed hotels globally.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
PACER Checklist Guidelines
SalesHub should be included on the PACER checklist for new hotels entering the Hyatt portfolio or under construction! Properties are asked to activate SalesHub as early as possible, ideally well before opening day (6-12 months) in order to take advantage of SalesHub pre-opening/pre-selling functionality which is desirable to Hyatt.
Visiting Media will work with the G&O team on an ongoing basis. G&O team to provide Visiting Media with a monthly report showing new hotels entering the Hyatt pipeline. Visiting Media, after receiving each new property report, will work with the G&O to connect with individual property teams (ownership as needed) to present Hyatt SalesHub pricing, customize packages and activate new properties.
Renovations
As part of our partnership, properties are asked to activate SalesHub as early as possible, ideally well before the start of any renovation, in order to take advantage of SalesHub pre-selling functionality which is desirable to Hyatt.
Immersive Computer-Generated Imagery of hotels have led to incredible presale results. View our Case Studies to read more.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
The future is bright with Hyatt. We are working with you in all corners of the world.
Ben Powers – Founder and Chief Innovation Officer at Visiting Media
3D Models & Retouching
Visiting Media provides brand approved 3D creation services. Indoor 3D capture is complimentary for Hyatt SalesHub customers not sing a la carte pricing. In some cases a $500 property visit fee applies.
360° Viewpoints & Retouching
Visiting Media developed our 360° viewpoint technology working side by side with Hyatt. Blending 360° viewpoints with 3D is essential to maximizing property return on investment. 3D or 360° alone deliver significantly lower returns.
Aerial 360° Photos
Easily highlight nearby attractions and points of interest! Aerial 360° photos provide context for where your property is located in comparison to the surrounding geography. With interactive hotspots, you can share how your location makes your property heads and shoulders above the rest.
360° Pre-Sell & Event Set CGI
Pre-sell: Imagine walking through your hotel with customers before it’s built or exploring your newly renovated property before the reno even starts!
Event sets: We turn your empty event space into 360°, 3D and still photo content showcasing your most popular event sets (wedding, banquet, classroom etc.) using computer generated imagery. No setup or labor required by you or your team!
Fly Through Video
Video is a powerful tool for hospitality businesses offering visual engagement, compelling storytelling and effective demonstration of services. It increases reach and engagement, improves SEO, and is versatile for repurposing across various marketing channels. Visiting Media captures high-resolution footage on site, using an array of video technologies, resulting in a variety of video products for websites, social, highlight reels, and more.
Current and Future Distribution Capabilities
Discover how Hyatt leverages Visiting Media software across the brand today, and future initiatives properties will enjoy as part of the Visiting Media platform.
Visiting Media drives higher conversions and engagement through integrations of immersive media directly into hotel booking engines. We are the only provider enabling this level of visual storytelling at the point of purchase.
Visiting Media enhances property visibility and RFP conversion by embedding immersive content directly into Cvent Supplier Network profiles. We remain the only provider with live immersive integration on CSN.
Visiting Media powers immersive content across Hyatt’s digital ecosystem through active integration with the Hospitality Cloud API. This delivers consistent, scalable, and high-impact media across brand touchpoints.
Visiting Media boosts direct bookings and engagement by embedding immersive experiences on Hyatt.com property pages. Our proprietary integration gives properties a competitive advantage with visually immersive storytelling.
Coming Soon: Visiting Media enables Hyatt call center agents to access and share immersive content during live guest interactions. This empowers agents to close more bookings with confidence and clarity.
Coming Soon: Visiting Media elevates luxury bookings by integrating immersive content within the Prive platform. This supports an elevated experience for premium travelers from inspiration to confirmation.
Coming Soon: Visiting Media integrates immersive content into Hyatt’s Envision CRM to personalize outreach and accelerate sales. Sales teams use our visuals to move leads efficiently through the funnel.
Coming Soon: Visiting Media equips GSO and regional sales teams with immersive content to strengthen presentations and streamline decisions. Our content is easily shared and deployed across global markets.
