Support & Training
Support & Training
Evolve With Us
Our service includes a success manager making your onboarding process easy. You receive one-on-one training for all team members across your property. With live training and asynchronous learning resources, you can receive best practices and continue learning with every new feature and platform innovation.
HotelTechReport Certified Support Excellence
Visiting Media has obtained Level I Global Support Certification at HotelTechReport, the leading hospitality tech review platform.
Every Customer Receives an Account Team
Customer Success Manager
Your primary contact, your Customer Success Manager will be your dedicated guide throughout your Visiting Media journey, ensuring you are fully supported. This contact will be with you each step, your go-to for all of your needs and questions.
Executive Sponsor
Your Executive Sponsor will oversee our partnership and assist with any escalated needs or account questions. They are invested in the long-term health of our partnership.
Account Manager
Your Account Manager will keep you informed on innovations and new products to make sure you are maximizing your return on investment with us, right-sizing your services, and getting the most from your investment.