Visiting Media customers have come to know and expect best-in-class support. The TrueTour PLAN platform is designed to bring you all the features you’ve come to expect in a diagramming tool — and efficient, effective support to ensure maximum adoption and ROI.

We are here to continue to improve on the TrueTour PLAN platform and are ready to innovate for you. With an intuitive design that teaches you how to get up and running step-by-step from the moment you log in, TrueTour PLAN was designed with meticulous user testing. Help ensure this platform becomes the tool you can’t live without — dive into our resources below!

Getting Started

Submit Your Feedback

Your input on new features is essential to providing a wonderful in-app experience. Submit your ideas below!

Submit Feedback

Request Your Live Training

Schedule your live training with our expert Training Managers who will ensure you’re taking advantage of all of the diagramming features available to you.

Coming soon: Weekly Customer Basics training webinars.

Schedule Your Training

Submit your app feedback

As an earlybird pilot user, your feedback is essential to create a platform that people love to engage with every day.

If you have ideas, suggestions or preferences, we urge you to submit your feedback here. Our Product teams receive your comments directly and will include your responses in our app development process.



How will I know when new features are live?

Within the TrueTour PLAN dashboard you will begin to see pop up alerts announcing exciting new features and updates coming soon. For now, your TrueTour Plan Customer Success Manager has further details on features currently being worked on. Connect with your Customer Success Manager directly to learn more.

Soon you will be subscribed to our monthly feature release newsletter with all of the exciting updates in store! Keep an eye out for that in your inbox in early 2023.