VISITING MEDIA + Hilton
Visiting Media is proud to be working globally with Hilton as a strategic immersive technology partner and approved immersive content creator for the brand. We are inspired by our shared commitment, which has led to many world firsts. We are honored to continue refining how the industry leverages immersive content through sales teams and online channels… driving revenue for years to come! In the months to come, we plan to continue and accelerate this shared growth.
Moving into 2025 as we expand our partnership, we are most excited about our deepening real-time interaction with Hilton teams, ensuring a strong alignment with Hilton global sales, franchise, distribution, marketing and brand teams to deliver solutions that are unique to Hilton.
We are excited to develop Hilton-specific APIs to distribute assets across brand.com and opening up expanded distributions to call centers, GSO and Regional sales teams, Hilton’s booking engine/Prive, third-party channels such as the Cvent Supplier Network, and beyond. Together we are committed to delivering ways to create new content, increase needed automations, replacing costly manual processes and truly connect Hilton property and above property teams like never before.
Trusted by Hilton Brands
Hilton is Redefining its Online Experience using New Brand.com API Pilot with SalesHub™
This revolutionary initiative is a result of the partnership between Visiting Media and Hilton: the new Brand.com API pilot powered by SalesHub™. This is a groundbreaking solution that integrates immersive visuals such as 3D and 360° capabilities into Hilton’s platform, setting new standards in both customer engagement and operational efficiency. Through a seamless blending of technology and customer-centric innovation, Visiting Media setting the stage for a richer, more engaging online guest experience, all while gaining valuable data and insights.
The imperative for a virtual product became undeniable. During a period when hotel sales were challenging, Visiting Media’s sales enablement tool has evolved into a crucial component of our teams, particularly with the rise of remote work among those teams. In this new business era, showcasing your product virtually is paramount. Traditional websites fall short; static photos and URLs no longer suffice… The key factors for partnering with Visiting Media were the caliber, reliability, and, most importantly, the collaborative spirit and commitment to reinvest and inquire
JEFF PATTON, VICE PRESIDENT OF SALES OPERATIONS, AMERICAS
Immersive Asset Production
Visiting Media is Hilton’s leading approved immersive asset (includes several variants of 3D, 360°, Virtual Reality and Computer Generated Imagery) production partner for Hilton managed hotels in the Americas, EMEA and ASPAC, which accommodates Hilton’s compliance standards.
As part of our Hilton enterprise pricing, Visiting Media includes unlimited indoor 3D content creation as part of each hotel’s SalesHub service. Additionally, all Hilton properties on SalesHub now roll up to the Hilton Hospitality Cloud instance – a new above-property sales and marketing solution for powering regional and above property sales, marketing, call center, distribution and other teams.
Hilton’s SalesHub Tech Stack – The Big Picture!
SalesHub, used by Hilton property teams automatically syncs with the coming Hilton Hospitality Cloud instance, delivering valuable sales materials and data to be used by Hilton’s above property and GSO sales teams, brand.com, booking engines and more. By early 2026, Hospitality Cloud’s distribution API and features can connect all Hilton property content to additional channels, including call centers, HiltonContentHub.com, and beyond (think Cvent, OTA’s etc.)!
Hospitality Cloud will revolutionize how the hospitality industry harnesses the power of immersive experiences, at global scale, to increase hotel revenues and selling efficiencies!
Property Level BUDGET Guidance
Hilton Properties Using TrueTour™
Currently on TrueTour? As of January 1, 2025, Hilton recommends all hotels migrate to the new Visiting Media platform and explore SalesHub as a powerful next step in their immersive selling journey. Hilton has negotiated an extremely discounted rate for managed and franchised hotels to make this accessible to migrate by the end of 2025 or when your renewal is set to commence.
Recommendations for New Visiting Media Customers
As of 1/1/2025, Hilton requires all Luxury hotels in the Americas to activate SalesHub. Hilton also recommends all full-service as well as select service properties with more than 2,000 sq ft of event space activate SalesHub. Highly discounted enterprise pricing is available to all Hilton managed and franchised hotels globally.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com.
Estimated Cost & Deliverables
Select Service Hotels
- SalesHub Software + Hilton Hospitality Cloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Brand.com, Proposal, Cvent and other Syndication Capabilities
Full Service & Luxury Hotels
- SalesHub Software + Hilton Hospitality Cloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Hilton.com, Proposal, Cvent and other Syndication Capabilities
*Pricing range represents 95%+ of all active Hilton properties. Some properties needing limited service will fall below this range while others wanting extensive enhancements may fall above.
Current Hilton Luxury Hotel Activation Project
As part of our partnership, we’re currently working with Hilton to activate Hilton properties to the SalesHub software at the property level. With a deep emphasis on streamlining at-property and above-property selling and distribution potential, Hilton Luxury properties will be premiering best-in-class immersive sales capabilities and leveraging first-of-its-kind technology to maintain a competitive edge!
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hilton 2026 budget guidelines; customer packages are available.
Growth & Openings Checklist Guidelines
SalesHub is included on the G&O checklist for new hotels entering the Hilton portfolio or under construction! Properties are asked to activate SalesHub as early as possible, ideally well before opening day (6-12 months) in order to take advantage of SalesHub pre-opening/pre-selling functionality which is desirable to Hilton.
As part of our negotiated enterprise rates, SalesHub is provided free of charge to all opening hotels up to 3-months before opening! SalesHub connects with the Hilton HospitalityCloud instance and delivers all assets and hotel data stored in SalesHub directly to above-property users. This feature will help new and opening properties promote themselves early and faster!
Visiting Media Pre-Sell technology makes it possible to bring a hotel, currently under construction, to life sometimes years before a property is completed. Pre-Sell’s fully realistic 360/3D/Video capability empowers property and above property sales teams to pre-sell a property as if it were already built and opened, often driving millions of dollars in new/additional revenue.
Visiting Media will work with the Hilton Growth and Openings team on an ongoing basis to support new Hilton properties activating SalesHub to drive pre-opening sales!
Hilton is such a forward leaning brand. Our work together has been vibrant and consistent. Frankly, I see Hilton as leaning in to best in class use our technology
Ben Powers – Founder and Chief Innovation Officer at Visiting Media
Real Customer-Reported ROI
Hotels see a true uplift in revenue with our solutions.
17x
Commonly Reported ROI Within First Quarter of Active Use
25-39%
Average Uplift in Closing Ratio on Group Stays
$150k-$1M
Regularly Reported Deal Size with Active Use
Visiting Media's Impact
“I was able to book a 21 Day Oil field training that consists of 40 sleeping rooms per night and both meeting rooms with catering. The trainer was local, but the company contracting was in Houston. I sent the link to the Project Manager to confirm the property was a fit and they closed.”
Hilton Garden Inn – Conference Center – Louisiana
“During a site visit, one of our meeting spaces was unavailable for viewing. However, we utilized our TrueTour to walk the client to the meeting floor and virtually showcase the space. Thanks to that immersive experience, we successfully closed a deal resulting in a total revenue of $20,000.”
Hilton – San Diego
“I did a zoom call with a contact for a group sale, presented diagrams and the TrueTour. They chose us and I was able to secure $40,000.″
Hilton – Airport – Florida
“I have used the platform on many calls for LNRs that have resulted in agreements being signed. The Sales Team has also used the link to close many pieces of business. I can easily say over $100k in Revenue in 2023.“
Dual | Connected HGI & Home2Suites – Phoenix
3D Models & Retouching
Visiting Media provides brand approved 3D creation services. Indoor 3D capture is complimentary for Hilton SalesHub customers not selecting a la carte pricing.
360° Viewpoints & Retouching
Visiting Media developed our 360° viewpoint technology working side by side with Hilton. Blending 360° viewpoints with 3D is essential to maximizing property return on investment. 3D or 360° alone deliver significantly lower returns.
Aerial 360° Photos
Easily highlight nearby attractions and points of interest! Aerial 360° photos provide context for where your property is located in comparison to the surrounding geography. With interactive hotspots, you can share how your location makes your property heads and shoulders above the rest.
360° Pre-Sell & Event Set CGI
Pre-sell: Imagine walking through your hotel with customers before it’s built or exploring your newly renovated property before the reno even starts!
Event sets: We turn your empty event space into 360°, 3D and still photo content showcasing your most popular event sets (wedding, banquet, classroom etc.) using computer generated imagery. No setup or labor required by you or your team!
Fly Through Video
Video is a powerful tool for hospitality businesses offering visual engagement, compelling storytelling and effective demonstration of services. It increases reach and engagement, improves SEO, and is versatile for repurposing across various marketing channels. Visiting Media captures high-resolution footage on site, using an array of video technologies, resulting in a variety of video products for websites, social, highlight reels, and more.
Syndication and Distribution Capabilities
Discover how Hilton leverages Visiting Media software across the brand today, and future initiatives properties will enjoy as part of the Visiting Media platform.
Visiting Media drives higher conversions and engagement through integrations of immersive media directly into hotel booking engines. We are the only provider enabling this level of visual storytelling at the point of purchase. Hilton currently uses our bespoke Hilton HospitalityCloud API to automate Brand.com distribution at scale.
Visiting Media enhances property visibility and RFP conversion by embedding immersive content directly into Cvent Supplier Network profiles. We remain the only provider with live immersive integration on CSN.
Visiting Media powers immersive content across Hilton’s digital ecosystem and soon can enhance this capability through active integration with the Hospitality Cloud API. This delivers consistent, scalable, and high-impact media across brand touchpoints.
Visiting Media boosts direct bookings and engagement by embedding immersive experiences on Hilton.com property pages. Our proprietary integration gives properties a competitive advantage with visually immersive storytelling. Data shows that properties with the right immersive assets showcasing their rooms and suites enjoy a 2-4x higher room upgrade rate!
Coming Soon: Visiting Media enables Hilton call center agents to access and share immersive content during live guest interactions. This empowers agents to close more bookings with confidence and clarity.
Coming Soon: Visiting Media elevates luxury bookings by offering immersive content integrations within the HiltonContentHub.com and other similar channels. This supports an elevated experience for premium planners.
Coming Soon: Visiting Media offers immersive content integrations into Hilton’s Delphi CRM to personalize outreach and accelerate sales. Sales teams use our visuals to move leads efficiently through the funnel.
Coming Soon: Visiting Media equips worldwide and regional sales teams with immersive content to strengthen presentations and streamline decisions. Our content is easily shared and deployed across global markets.
