VISITING MEDIA + HILTON
Visiting Media is proud to be working globally with Hilton as a strategic immersive technology partner and approved immersive content creator for the brand. We are inspired by our shared commitment, which has led to many world firsts. We are honored to continue refining how the industry leverages immersive content through sales teams and online channels — driving revenue for years to come. In the months to come, we plan to continue and accelerate this shared growth.
Moving forward as we expand our partnership, we are most excited about our deepening real-time interaction with Hilton teams, ensuring a strong alignment with Hilton global sales, franchise, distribution, marketing, and brand teams to deliver solutions that are unique to Hilton. We are excited to develop Hilton-specific APIs — the world's first — to distribute assets across Brand.com, ResSmart, global sales, Delphi, and beyond. Together we are committed to delivering exciting automations, replacing costly manual processes, and truly connecting Hilton property teams with automation and selling efficiencies.
Trusted by Hilton Brands
Visiting Media works with properties across Hilton's full brand portfolio, including:
- Waldorf Astoria
- LXR Hotels & Resorts
- Conrad Hotels & Resorts
- NoMad by Hilton
- Signia by Hilton
- Canopy by Hilton
- Graduate by Hilton
- Tempo by Hilton
- Motto by Hilton
- Hilton Hotels & Resorts
- DoubleTree by Hilton
- Curio Collection by Hilton
- Tapestry Collection by Hilton
- Embassy Suites by Hilton
- Homewood Suites by Hilton
- Home2 Suites by Hilton
- Hilton Garden Inn
- Tru by Hilton
- Hampton by Hilton
- Spark by Hilton
- Hilton Grand Vacations
Redefining the Online Experience: Hilton's New Brand.com API Pilot with the Visiting Media Platform
Visiting Media, a leading innovator in immersive selling technology, unveiled a new API developed for Hilton in collaboration with the brand's product and tech teams. Powered by the Visiting Media Platform, this solution is the first API that seamlessly integrates immersive visuals like 3D and 360° and redefines how they are managed and distributed across Hilton's Brand.com.
"The imperative for a virtual product became undeniable. During a period when hotel sales were challenging, Visiting Media's sales enablement tool has evolved into a crucial component of our teams, particularly with the rise of remote work among those teams. In this new business era, showcasing your product virtually is paramount. Traditional websites fall short; static photos and URLs no longer suffice… The key factors for partnering with Visiting Media were the caliber, reliability, and, most importantly, the collaborative spirit and commitment to reinvest and inquire"
Jeff Patton, Vice President of Sales Operations, Americas
Immersive Asset Production
Visiting Media is Hilton's approved immersive asset production partner — including several variants of 3D, 360°, Virtual Reality, and Computer Generated Imagery — for Hilton managed hotels in the Americas, which accommodates Hilton's compliance standards. Visiting Media agrees to include unlimited indoor 3D content creation for all Hilton hotels using the Visiting Media Platform as part of their service. Visiting Media agrees to, at its own expense, continue building new technology to enhance, adjust, and augment immersive assets to ensure that they meet Hilton's brand standards today and into the future.
Hilton's Technology Stack — The Big Picture!
The Visiting Media Platform, used by Hilton property teams, automatically syncs with the Hilton Hospitality Cloud instance, delivering valuable sales materials and data to Hilton.com, call centers, and — going forward — regional sales teams, worldwide sales, Delphi, and other key industry channels such as Cvent, OTAs, and more. Hospitality Cloud is redefining how the hospitality industry harnesses the power of immersive experiences at global scale to increase hotel revenues and selling efficiencies.
Property Level Budget Guidance
Hilton Properties Using TrueTour™
All Hilton managed properties currently using the legacy TrueTour product are invited to migrate to the Visiting Media Platform as a powerful next step in their immersive selling journey. Hilton has negotiated an extremely discounted rate. Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; custom packages are available.
Recommendations for New Visiting Media Customers
Hilton requires all Luxury hotels in the Americas to activate the Visiting Media Platform. Hilton recommends all full-service hotels activate the Visiting Media Platform and strongly encourages all select-service properties to consider activation. Highly discounted enterprise pricing is available to all Hilton managed hotels in the Americas.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; custom packages are available.
{/* FPO: CONFIRM PRICING WITH CHELSEA/CHAD before publish — rates below are from 2025 source and may have changed. */}Estimated Cost & Deliverables
Select Service Hotels
- The Visiting Media Platform + Hilton Hospitality Cloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Hilton.com, Cvent, and other Syndication Capabilities
*$249 – $499 per month | $1,000 Setup Fee
Full Service & Luxury Hotels
- The Visiting Media Platform + Hilton Hospitality Cloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Hilton.com, Cvent, and other Syndication Capabilities
- *Pricing range represents 95%+ of all active Hilton properties. Some properties needing limited service will fall below this range while others wanting extensive enhancements may fall above.
*$449 – $799 per month | $2,000 Setup Fee
Current Hilton Luxury Hotel Activation Project
As part of our partnership, we are currently working with Hilton to activate Hilton Luxury hotel properties to the Visiting Media Platform at the property level. With a deep emphasis on streamlining at-property and above-property selling and distribution potential, participating Luxury properties will premiere best-in-class immersive sales capabilities and leverage first-of-its-kind technology to maintain a competitive edge. The Visiting Media Platform is Hilton's approved selling enablement software for Managed, Americas hotels.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; custom packages are available.
Growth & Openings Checklist Guidelines
Growth & Openings Team: The Visiting Media Platform is included on the G&O checklist for new hotels entering the Hilton portfolio or under construction. Properties are asked to activate the Visiting Media Platform as early as possible, ideally well before opening day (6–12 months), in order to take advantage of pre-opening and pre-selling functionality which is desirable to Hilton.
Visiting Media will work with the G&O team on an ongoing basis. The G&O team will provide Visiting Media with a monthly report showing new hotels entering the Hilton pipeline. Visiting Media, after receiving each new property report, will work with the G&O team to connect with individual property teams (ownership as needed) to present Hilton Visiting Media Platform pricing, customize packages, and support new Hilton properties through activation. The Visiting Media Platform connects with the Hilton Hospitality Cloud instance, which is a key benefit for new properties joining the portfolio.
Visiting Media Platform pricing for Growth & Openings activations is outlined in the current Hilton budget guidelines. Please contact sales@visitingmedia.com to confirm current rates and package options for new hotel properties.
{/* FPO: CONFIRM WITH JASCHA — quote reassigned from Ben Powers (Founder and Chief Innovation Officer). Text-only; video embed dropped entirely per Chelsea's instruction. */}"Hilton is such a forward leaning brand. Our work together has been vibrant and consistent. Frankly, I see Hilton as leaning in to best in class use our technology"
Jascha Kaykas-Wolff, CEO, Visiting Media
Experience You Can Trust
Hospitality's Top Choice for Immersive Assets
53,000+
360° Photos
75,000,000+
Square Feet of 3D
207,000,000+
Views on Google
17x return on investment | 25–39% closing ratio uplift | $150k–$1M deal size
Visiting Media's Impact
"I was able to book a 21 Day Oil field training that consists of 40 sleeping rooms per night and both meeting rooms with catering. The trainer was local, but the company contracting was in Houston. I sent the link to the Project Manager to confirm the property was a fit and they closed."
Hilton Garden Inn – Conference Center – Louisiana
"During a site visit, one of our meeting spaces was unavailable for viewing. However, we utilized our TrueTour to walk the client to the meeting floor and virtually showcase the space. Thanks to that immersive experience, we successfully closed a deal resulting in a total revenue of $20,000."
Hilton – San Diego
"I did a zoom call with a contact for a group sale, presented diagrams and the TrueTour. They chose us and I was able to secure $40,000."
Hilton – Airport – Florida
"I have used the platform on many calls for LNRs that have resulted in agreements being signed. The Sales Team has also used the link to close many pieces of business. I can easily say over $100k in Revenue in 2023."
Dual | Connected HGI & Home2Suites – Phoenix
Products Available to Hilton Properties
These products are specifically available for Hilton properties globally.
The Visiting Media Platform for Properties
- Complimentary 3D Content
- Create Unlimited Customer Experiences
- Booking Engine Integration
- Analytics Dashboard
- In-App Training
- Hospitality Cloud Roll-Up
- Coming Soon: Direct Call & Chat With Customers
Hospitality Cloud Added Features
- Hilton.com API
- Industry API
- Proposal, Call Center & Delphi Integration
- Multi-Property Selling Feature (For GSO)
- Coming Soon: Global Analytics
Immersive Assets
- 3D Models
- 360° Imagery
- 360° Pre-build CGI
- 360° Event Set CGI
- Aerial 360° Video
- Local Attractions Drone Video
- Fly Through Video on Property
Visiting Media Spec Sheet for Hilton
Download our spec sheet outlining the Visiting Media Platform's capabilities and pricing for Hilton properties. Contact sales@visitingmedia.com to request a copy.
3D Models & Retouching
Visiting Media provides brand-approved 3D creation services. Indoor 3D capture is complimentary for Hilton customers on the Visiting Media Platform not selecting à la carte pricing. In some cases a $500 property visit fee applies.
360° Viewpoints & Retouching
Visiting Media developed our 360° viewpoint technology working side by side with Hilton. Blending 360° viewpoints with 3D is essential to maximizing property return on investment. 3D or 360° alone deliver significantly lower returns.
Aerial 360° Photos
Easily highlight nearby attractions and points of interest! Aerial 360° photos provide context for where your property is located in comparison to the surrounding geography. With interactive hotspots, you can share how your location makes your property heads and shoulders above the rest.
360° Pre-Sell & Event Set CGI
Pre-sell: Imagine walking through your hotel with customers before it's built or exploring your newly renovated property before the reno even starts!
Event sets: We turn your empty event space into 360°, 3D, and still photo content showcasing your most popular event sets (wedding, banquet, classroom, etc.) using computer generated imagery. No setup or labor required by you or your team!
Fly Through Video
Video is a powerful tool for hospitality businesses offering visual engagement, compelling storytelling, and effective demonstration of services. It increases reach and engagement, improves SEO, and is versatile for repurposing across various marketing channels. Visiting Media captures high-resolution footage on site, using an array of video technologies, resulting in a variety of video products for websites, social, highlight reels, and more.
Syndication and Distribution Capabilities
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Booking Engine
Visiting Media drives higher conversions and engagement through integrations of immersive media directly into hotel booking engines. We are the only provider enabling this level of visual storytelling at the point of purchase. Hilton currently uses our bespoke Hilton HospitalityCloud API to automate Brand.com distribution at scale.
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Cvent CSN Distribution
Visiting Media enhances property visibility and RFP conversion by embedding immersive content directly into Cvent Supplier Network profiles. We remain the only provider with live immersive integration on CSN.
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Hilton's Hospitality Cloud API
Visiting Media powers immersive content across Hilton's digital ecosystem and soon can enhance this capability through active integration with the Hospitality Cloud API. This delivers consistent, scalable, and high-impact media across brand touchpoints.
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Hilton.com
Visiting Media boosts direct bookings and engagement by embedding immersive experiences on Hilton.com property pages. Our proprietary integration gives properties a competitive advantage with visually immersive storytelling. Data shows that properties with the right immersive assets showcasing their rooms and suites enjoy a 2-4x higher room upgrade rate!
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Call Centers
Coming Soon: Visiting Media enables Hilton call center agents to access and share immersive content during live guest interactions. This empowers agents to close more bookings with confidence and clarity.
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HiltonContentHub.com Integration
Coming Soon: Visiting Media elevates luxury bookings by offering immersive content integrations within the HiltonContentHub.com and other similar channels. This supports an elevated experience for premium planners.
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CRM Integration
Coming Soon: Visiting Media offers immersive content integrations into Hilton's Delphi CRM to personalize outreach and accelerate sales. Sales teams use our visuals to move leads efficiently through the funnel.
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GSO and Regional Teams
Coming Soon: Visiting Media equips worldwide and regional sales teams with immersive content to strengthen presentations and streamline decisions. Our content is easily shared and deployed across global markets.
{/* NOTE: Bryan Hart is from Park Hyatt (not Hilton) — preserved as-is per brief. Chelsea/Chad may want to swap for a Hilton-specific customer quote in a future review pass. */}"In today's fast paced environment more and more clients are making short term decisions and without having the time to visit each property. I am extremely pleased with our 3D Virtual Tours. We elected for 3D and also 360 degrees of our most popular spaces and they really turned out beautifully. Very high quality. It's so much more than a Sales tool as we are equally excited about utilizing the CGI format on the planning side. This allows for the client's requested room/space setup to be overlayed in the actual 360 photos of the space, to scale. You will not be disappointed!"
Bryan Hart, DOSM, Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad