VISITING MEDIA + Hyatt
Visiting Media is proud to be working globally with Hyatt as a strategic immersive technology partner and approved immersive content creator for the brand. We are inspired by our shared commitment, which has led to many world firsts. We are honored to continue refining how the industry leverages immersive content through sales teams and online channels… driving revenue for years to come! In the months to come, we plan to continue and accelerate this shared growth.
Moving into 2025 as we expand our partnership, we are most excited about our deepening real-time interaction with Hyatt teams, ensuring a strong alignment with Hyatt global sales, franchise, distribution, marketing and brand teams to deliver solutions that are unique to Hyatt.
We are excited to develop Hyatt-specific APIs to distribute assets across brand.com and opening up expanded distributions to call centers, GSO and Regional sales teams, Hyatt’s booking engine/Prive, third-party channels such as the Cvent Supplier Network, and beyond. Together we are committed to delivering ways to create new content, increase needed automations, replacing costly manual processes and truly connect Hyatt property and above property teams like never before.
Trusted by Hyatt Brands
New Alignment with Hyatt to Elevate Sales Across the Americas Managed Portfolio
Powered by SalesHub™, Visiting Media’s staple platform, this solution is the first API that seamlessly integrates immersive visual experiences (blended 3D/360° etc.) and redefines how they are managed and distributed to drive new revenue across Hyatt’s portfolio.
Immersive Asset Production
Visiting Media is Hyatt’s leading approved immersive asset (includes several variants of 3D, 360°, Virtual Reality and Computer Generated Imagery) production partner for Hyatt managed hotels in the Americas, EMEA and ASPAC, which accommodates Hyatt’s compliance standards.
As part of our Hyatt enterprise pricing, Visiting Media includes unlimited indoor 3D content creation to all Hyatt managed and franchised hotels using SalesHub as part of their SalesHub service. Additionally, all Hyatt properties on SalesHub now roll up to the Hyatt HospitalityCloud instance – a new above-property sales and marketing solution for powering regional and above property sales, marketing, call center, distribution and other teams.
Hyatt’s SalesHub Tech Stack – The Big Picture!
SalesHub, used by Hyatt property teams automatically syncs with the coming Hyatt Hospitality Cloud instance, delivering valuable sales materials and data to be used by Hyatt’s above property and GSO sales teams, Hyatt.com, booking engines and more. By early 2026, HospitalityCloud’s distribution API and features can connect all Hyatt property content to additional channels, including call centers, Envision, Prive and beyond (think Cvent, OTA’s etc.)!
HospitalityCloud will revolutionize how the hospitality industry harnesses the power of immersive experiences, at global scale, to increase hotel revenues and selling efficiencies!
Property Level BUDGET Guidance
Hyatt Properties Using TrueTour™
Currently on TrueTour? As of January 1, 2025, Hyatt recommends all hotels migrate to the new Visiting Media platform and explore SalesHub as a powerful next step in their immersive selling journey. Hyatt has negotiated an extremely discounted rate for managed and franchised hotels to make this accessible to migrate by the end of 2025 or when your renewal is set to commence.
Recommendations for New Visiting Media Customers
Hyatt recommends all full-service and luxury hotels, as well as select service properties with more than 2,000 sq ft of event space activate SalesHub. Highly discounted enterprise pricing is available to all Hyatt managed and franchised hotels globally.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com.
Estimated Cost & Deliverables
Select Service Hotels
- SalesHub Software + Hyatt HospitalityCloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Hyatt.com, Proposal, Cvent and other Integration Capabilities
Full Service & Luxury Hotels
- SalesHub Software + Hyatt HospitalityCloud
- Complimentary Indoor 3D
- Best-in-class Immersive Assets (360°, Drone, CGI)
- Dedicated Training and Support
- Hyatt.com, Proposal, Cvent and other Integration Capabilities
- *Pricing range represents 95%+ of all active Hyatt properties. Some properties needing limited service will fall below this range while others wanting extensive enhancements may fall above.
Current Hyatt HIC Activation Project
As part of our partnership, we’re currently working with Hyatt to activating the Hyatt Inclusive Collection properties to the SalesHub software at the property level. With a deep emphasis on streamlining at-property and above-property selling and distribution potential, the Hyatt Inclusive Collection will be premiering best-in-class immersive sales capabilities and leveraging first-of-its-kind technology to maintain a competitive edge! The SalesHub software is Hyatt approved selling enablement software for Managed hotels globally.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
Hyatt Luxury Full Service/Select Service Activation Guidelines
With the shared goal increasing hotel revenues and selling efficiencies as soon as possible at scale, Hyatt recommends full-service properties and luxury properties, those with 2k+ in event space, and those with extensive rooms and suite/villa categories activate the SalesHub software at the property level. All other properties should consider SalesHub’s lower service tiers focused on increasing room upgrades (Rev-Par and ADR) and online sales performance.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
PACER Checklist Guidelines
SalesHub is included on the PACER checklist for new hotels entering the Hyatt portfolio or under construction! Properties are asked to activate SalesHub as early as possible, ideally well before opening day (6-12 months) in order to take advantage of SalesHub pre-opening/pre-selling functionality which is desirable to Hyatt.
As part of our negotiated enterprise rates, SalesHub is provided free of charge to all opening hotels up to 6-months before opening! SalesHub connects with the Hyatt HospitalityCloud instance and delivers all assets and hotel data stores in SalesHub directly to regional and above-property sales and marketing teams. This feature will help new and opening properties promote themselves early and faster!
Visiting Media Pre-Sell technology makes it possible to bring a hotel, currently under construction, to life sometimes years before a property is completed. Pre-Sell’s fully realistic 360/3D/Video capability empowers property and above property sales teams to pre-sell a property as if it were already built and opened, often driving millions of dollars in new/additional revenue.
Visiting Media will work with the Hyatt New Openings team on an ongoing basis to support new Hyatt properties activating SalesHub to drive pre-opening sales!
Renovating Properties
As part of our partnership, properties are asked to activate SalesHub as early as possible, ideally well before the start of any renovation, in order to take advantage of SalesHub pre-selling functionality which is desirable to Hyatt.
Immersive Computer-Generated Imagery of hotels have led to incredible presale results. View our Case Studies to read more.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the Hyatt 2026 budget guidelines; customer packages are available.
The future is bright with Hyatt. We are working with you in all corners of the world.
Ben Powers – Founder and Chief Innovation Officer at Visiting Media
3D Models & Retouching
Visiting Media provides brand approved 3D creation services. Indoor 3D capture is complimentary for Hyatt SalesHub customers not selecting a la carte pricing.
360° Viewpoints & Retouching
Visiting Media developed our 360° viewpoint technology working side by side with Hyatt. Blending 360° viewpoints with 3D is essential to maximizing property return on investment. 3D or 360° alone deliver significantly lower returns.
Aerial 360° Photos
Easily highlight nearby attractions and points of interest! Aerial 360° photos provide context for where your property is located in comparison to the surrounding geography. With interactive hotspots, you can share how your location makes your property heads and shoulders above the rest.
360° Pre-Sell & Event Set CGI
Pre-sell: Imagine walking through your hotel with customers before it’s built or exploring your newly renovated property before the reno even starts!
Event sets: We turn your empty event space into 360°, 3D and still photo content showcasing your most popular event sets (wedding, banquet, classroom etc.) using computer generated imagery. No setup or labor required by you or your team!
Fly Through Video
Video is a powerful tool for hospitality businesses offering visual engagement, compelling storytelling and effective demonstration of services. It increases reach and engagement, improves SEO, and is versatile for repurposing across various marketing channels. Visiting Media captures high-resolution footage on site, using an array of video technologies, resulting in a variety of video products for websites, social, highlight reels, and more.
Current and Future Distribution Capabilities
Discover how Hyatt leverages Visiting Media software across the brand today, and future initiatives properties will enjoy as part of the Visiting Media platform.
Visiting Media drives higher conversions and engagement through integrations of immersive media directly into hotel booking engines. We are the only provider enabling this level of visual storytelling at the point of purchase.
Visiting Media enhances property visibility and RFP conversion by embedding immersive content directly into Cvent Supplier Network profiles. We remain the only provider with live immersive integration on CSN.
Visiting Media powers immersive content across Hyatt’s digital ecosystem and soon can enhance this capability through active integration with the Hospitality Cloud API. This delivers consistent, scalable, and high-impact media across brand touchpoints.
Visiting Media boosts direct bookings and engagement by embedding immersive experiences on Hyatt.com property pages. Our proprietary integration gives properties a competitive advantage with visually immersive storytelling. Data shows that properties with the right immersive assets showcasing their rooms and suites enjoy a 2-4x higher room upgrade rate!
Coming Soon: Visiting Media enables Hyatt call center agents to access and share immersive content during live guest interactions. This empowers agents to close more bookings with confidence and clarity.
Coming Soon: Visiting Media elevates luxury bookings by offering immersive content integrations within the Prive platform and other similar channels. This supports an elevated experience for premium travelers from inspiration to confirmation.
Coming Soon: Visiting Media offers immersive content integrations into Hyatt’s Envision CRM to personalize outreach and accelerate sales. Sales teams use our visuals to move leads efficiently through the funnel.
Coming Soon: Visiting Media equips GSO and regional sales teams with immersive content to strengthen presentations and streamline decisions. Our content is easily shared and deployed across global markets.
