Visiting Media Operating Model with Hilton Growth and
VISITING MEDIA + HILTON GROWTH & OPENINGS TEAM
Visiting Media is proud to be a global partner with Hilton and the only strategic immersive selling technology partner for the brand. We are inspired by our shared commitment, which has led to many ground-breaking innovations. To date, our partnership has led to many world firsts and are honored to continue refining how the industry drives revenue for years to come. We want to continue and accelerate this shared growth.
Moving into 2025 as we expand our partnership, we are most excited about our deepening real-time interaction with Hilton teams, ensuring a strong alignment with Hilton global sales, franchise, distribution, marketing and brand teams to deliver solutions that are unique to Hilton.
We are excited to develop Hilton-specific APIs — the world’s first — to distribute assets across brand.com, ResSmart, global sales, Delphi and beyond. Together we are committed to delivering exciting automations, replacing costly manual processes, truly connecting Hilton property teams with automation and selling efficiencies.
Redefining the Online Experience with Immersive Visuals: Hilton’s New Brand.com API Pilot with Visiting Media Platform
Visiting Media, a leading innovator in immersive selling technology, unveiled a new API developed for Hilton in collaboration with the Brand’s product and tech teams. Powered by Visiting Media Platform, Visiting Media’s staple platform, this solution is the first API that seamlessly integrates immersive visuals like 3D and 360° and redefines how they are managed and distributed across Hilton’s brand.com.
Immersive Asset Production
Visiting Media is Hilton’s approved immersive asset (includes several variants of 3D, 360°, Virtual Reality and Computer Generated Imagery) production partner for Hilton managed hotels in the Americas which accommodates Hilton’s compliance standards. Visiting Media agrees to include unlimited indoor 3D content creation to all Hilton hotels using Visiting Media Platform as part of their Visiting Media Platform service. Visiting Media agrees to, at Vendor’s own expense, continue building new technology to enhance/adjust/augment immersive assets to ensure that they meet Hilton’s brand standards today, and into the future.
Hilton’s Visiting Media Platform Tech Stack – The Big Picture!
Visiting Media Platform, used by Hilton property teams, automatically syncs with the Hilton Hospitality Cloud instance, delivering valuable sales materials and data to Hilton.com, call centers and by mid, 2025, regional sales teams, worldwide sales, delphi and other key industry channels (think Cvent, OTA’s etc.)!
Property Level Guidance
Hilton Properties Using TrueTour™
All Hilton managed properties currently using the legacy TrueTour product are invited to migrate to the Visiting Media Platform. Hilton has negotiated an extremely discounted rate.
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; custom packages are available.
Hilton Luxury/HIC Activation Guidelines
As part of our partnership, Hilton is asking all Hilton Luxury/HIC properties to activate the Visiting Media Platform software at the property level, as a requirement. The Visiting Media Platform software is Hilton approved selling enablement software for Managed, Americas hotels. See ‘Hilton’s Visiting Media Platform Tech. Stack – The Big Picture!’ above for software integrations and application across the Hilton organization and industry channels.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; customer packages are available.
Hilton Full Service/Select Service Activation Guidelines
As part of our partnership, Hilton is asking all full service properties to activate the Visiting Media Platform software at the property level, as a very strong recommendation and all select service properties to strongly consider activating the Visiting Media Platform. The Visiting Media Platform software is Hilton approved selling enablement software for Managed, Americas hotels. See ‘Hilton’s Visiting Media Platform Tech. Stack – The Big Picture!’ above for software integrations and application across the Hilton organization and industry channels.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; customer packages are available.
G&O (Growth & Openings) Team Activation Guidelines
G&O (Growth & Openings Team): Visiting Media Platform should be included on the PACER checklist for new hotels entering the Hilton portfolio or under construction! Properties are asked to activate Visiting Media Platform as early as possible, ideally well before opening day (6-12 months) in order to take advantage of Visiting Media Platform pre-opening/pre-selling functionality which is desirable to Hilton.
Visiting Media will work with the G&O team on an ongoing basis. G&O team to provide Visiting Media with a monthly report showing new hotels entering the Hilton pipeline. Visiting Media, after receiving each new property report, will work with the G&O to connect with individual property teams (ownership as needed) to present Hilton Visiting Media Platform pricing, customize packages and activate new properties.
Renovations
As part of our partnership, properties are asked to activate Visiting Media Platform as early as possible, ideally well before the start of any renovation, in order to take advantage of Visiting Media Platform pre-selling functionality which is desirable to Hilton.See ‘Hilton’s Visiting Media Platform Tech. Stack – The Big Picture!’ above for software integrations and application across the Hilton organization and industry channels.
COST
Please connect the hotel team with Visiting Media for pricing by emailing sales@visitingmedia.com. Pricing is also outlined in the current Hilton budget guidelines; customer packages are available.
Experience You Can Trust
Hospitality’s Top Choice for Immersive Assets
53,000+
360° Photos
75,000,000+
Square Feet of 3D
207,000,000+
Views on Google
Products Available to Hilton Properties
These products are specifically available for Hilton
Visiting Media Platform for Properties
- Complimentary 3D Content
- Create Unlimited Customer Experiences
- Booking Engine Integration
- Analytics Dashboard
- In-App training
- Hospitality Cloud Roll-Up
- Coming Soon: Direct Call & Chat With Customers
Hospitality Cloud Added Features
- Hilton.com API
- Industry API
- Propsoal, Call Center & Delphi Integration
- Multi-Property Selling Feature (For GSO)
- Coming Soon: Global Analytics
Immersive Assets
- 3D Models
- 360° Imagery
- 360° Pre-build CGI
- 360° Event Set CGI
- Aerial 360° Video
- Local Attractions Drone Video
- Fly Through Video on Property
3D Models & Retouching
Visiting Media provides brand approved 3D creation services. Indoor 3D capture is complimentary for Hilton Visiting Media Platform customers not sing a la carte pricing. In some cases a $500 property visit fee applies.
360° Viewpoints & Retouching
Visiting Media developed our 360° viewpoint technology working side by side with Hilton. Blending 360° viewpoints with 3D is essential to maximizing property return on investment. 3D or 360° alone deliver significantly lower returns.
Aerial 360° Photos
Easily highlight nearby attractions and points of interest! Aerial 360° photos provide context for where your property is located in comparison to the surrounding geography. With interactive hotspots, you can share how your location makes your property heads and shoulders above the rest.
360° Pre-Sell & Event Set CGI
Pre-sell: Imagine walking through your hotel with customers before it’s built or exploring your newly renovated property before the reno even starts!
Event sets: We turn your empty event space into 360°, 3D and still photo content showcasing your most popular event sets (wedding, banquet, classroom etc.) using computer generated imagery. No setup or labor required by you or your team!
Fly Through Video
Video is a powerful tool for hospitality businesses offering visual engagement, compelling storytelling and effective demonstration of services. It increases reach and engagement, improves SEO, and is versatile for repurposing across various marketing channels. Visiting Media captures high-resolution footage on site, using an array of video technologies, resulting in a variety of video products for websites, social, highlight reels, and more.
Case Studies
customer
Accor Hotels & Resorts
Seeing notable TrueTour™ success with Accor properties in the United States, the company has expanded TrueTour to their Luxury & Premium brands in Central & Eastern Europe to elevate their international selling capabilities. As a multinational hospitality company with holdings on nearly every continent, Accor was looking for a way to improve the performance of […]
customer
Banc of California Stadium
Designed by Gensler, Banc of California Stadium is home to Major League Soccer’s Los Angeles Football Club (LAFC), and National Women’s Soccer League’s Angel City. Opened in April 2018, the 22,000-seat development is the first open-air stadium to be built in Los Angeles in over 30 years. This case study is to show the unique […]
customer
Convention Hotel
Convention Hotels See Substantial ROI with Visiting Media Solutions This group of convention centers offers a unique mix of massive convention space, full service luxury amenities, and hotel space. With Visiting Media’s sales enablement software, the brand saw incredible time-savings and a 6-figure ROI. Highlights They saved over 400 hours annually per salesperson with […]
customer
Delta Hotels Vancouver Downtown Suites
Transforming Guest Engagement: How Delta Hotels Vancouver Downtown Suites Leveraged TrueTour™ to Boost Premium Suite Bookings The Delta Hotels Vancouver Downtown Suites offers an award-winning all-suite experience in downtown Vancouver, BC where guests can enjoy pet and family-friendly accommodations with separate living and bedroom spaces, TVs, and coastal views. The building was renovated in 2017 […]
customer
DoubleTree Cedar Rapids
From TrueTour to Visiting Media Platform: How DoubleTree Cedar Rapids Stands Out and Increases Closing Rates Nestled in the heart of downtown Cedar Rapids, Iowa, the DoubleTree by Hilton Hotel Cedar Rapids Convention Complex stands as a premier destination for both business and leisure travelers. With 267 well-appointed guest rooms and an expansive 80,000 square feet of […]
customer
First Hospitality
First Hospitality selects Visiting Media, the global leader in 360°/3D selling enablement technology for the hospitality industry, as their preferred provider across their portfolio. As part of their pandemic response and recovery plan, virtual site inspections are key to increasing revenue and maintaining safe operations through 2021 and beyond. Visiting Media’s virtual selling enablement platform, […]
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